Your best first responder. On every enquiry. Every time.
AI Concierge handles the first part of the sales conversation across the places your leads already live — using your business knowledge, your qualification rules and your preferred handoff process.
It does more than answer FAQs.
A useful AI employee should progress the conversation, not proudly announce that your opening hours are 9–5 and then go silent.
Understand
Answers questions from approved company knowledge, services, product information, rules and policies.
Qualify
Asks the questions your team would ask: need, location, budget, timeframe, service fit and whatever else matters.
Progress
Captures details, suggests the right next step, books or routes when appropriate, and keeps the opportunity moving.
Hand over
Brings in a human with context, so your staff inherit a useful sales conversation rather than another cold name and number.
Where a lead starts should not dictate how well they're handled.
Website Chat
Native AI Concierge conversations on the customer’s website.
Connected through the Meta WhatsApp Cloud API and an approved business setup.
Facebook Messenger
Connected through Meta’s messaging API or an approved automation integration.
Instagram DMs
Connected through Meta’s messaging API or an approved automation integration.
Transactional email and authorised mailbox workflows.
Lead Forms & Meta Leads
New leads received through forms, webhooks and supported lead-source APIs.
CRM Leads
Lead context read from or written back to supported CRMs through their APIs.
Dormant Lead Lists
Imported for controlled, permission-aware reactivation campaigns.
AI Concierge can bring conversations and lead data into one shared customer journey. Where identity, consent and platform permissions allow, a lead captured through a form, CRM or campaign can continue in website chat, Messenger, Instagram or WhatsApp without having to repeat everything. Exact channel availability depends on the customer’s setup and the relevant platform approvals.
It learns your business rules — not the whole internet.
Each implementation gets its own business knowledge, brand, qualification criteria, routing, integrations and boundaries.
That means the customer experiences your business, not “Darren Boyle's chatbot.” The platform is the engine; the implementation is yours.
Go and talk to it.
The platform lives at ai.darrenboyle.com. Try it as a potential customer, ask awkward questions and see how the experience feels.
Want one trained around your business?
Start with the enquiries you receive most often and the point where your team currently loses time.